L'excellence en matière d'éclairage - Laval - Montréal

Delivery & Shipping

WE UNDERSTAND THAT NOBODY LIKES TO WAIT. THIS IS WHY WE PUT A LOT OF EFFORTS TO SEND YOU YOUR ORDER AS SOON AS POSSIBLE. BELOW YOU WILL FIND AN EXPLANATION ON HOW WE PROCESS AND FULFILL FOR EVERYTHING RELATED TO DELIVERY & SHIPPING. HOWEVER IF YOU HAVE ANY OTHER QUESTIONS, PLEASE CONTACT OUR CUSTOMER SERVICE.

How much does shipping cost?

We offer free shipping for most orders over $ 100. Orders that do not reach the minimum amount of $ 100 will be charged a $ 19.95 flat delivery charge. In some cases, too large or bulky products will be shipped via a specialized transport. Additional charges may be added but you will immediately be contacted before we proceed if your order needs that kind of transport.

When will my order be shipped?

We’re working hard to find out of the ordinary products that will fit perfectly with your decor. Depending on which items you choose, it is possible that your order is ready to be shipped from our warehouse, or it may be custom made for you elsewhere. These factors influence the time needed to prepare your order. We are committed to providing you the most up to date information at each step of your order: from the confirmation email to delivery at your door.

  • All products on our website are generally available with an approximate date of shipment.
  • Once your order is placed on our website, our customer service will send you a confirmation email with an estimated shipping date.
  • When your order is shipped, you will receive an email with the carrier information and a tracking number.
  • If your order requires a special delivery as the items are oversized or that the delivery location is considered remote, you will be contacted as soon as possible to inform you of the next steps.

If at any point of the delivery process, you need more information, please contact our Customer Service.

How long will the delivery take?

We want to make sure that you get the fastest and most reliable delivery service available. As soon as we get your product in our hands, we make sure it is in good condition and we will ship immediately. We use Fedex, UPS, Canada Post or Canpar as our main carriers to send you your order. Deliveries usually take 1 to 10 business days to get to you once we ship it from our store.