L'excellence en matière d'éclairage - Laval - Montréal

Help Centre & FAQ

HERE IS A LIST OF ANSWERS TO QUESTIONS YOU MIGHT HAVE WHILE SHOPPING ON OUR WEBSITE. IF YOUR QUESTION IS NOT LISTED HERE OR IF YOU HAVE ANY OTHER INQUIRIES, PLEASE CONTACT THE CUSTOMER SERVICE AT 1-888-468-5256 OR SEND US A MESSAGE.

Browse F.A.Q. Topics

GENERAL QUESTIONS

  • Do You Match Competitors Prices?
    Luminaires & cie always wants to sell you the right product...at the right price. If you see the same item for less at a competitor, we will try our best to match the price*. Contact us if you have any questions regarding this topic.
    *some conditions may apply.
  • Are the Prices Online the Same as In Store?
    No, some products are more expensive online. When products are shipped directly to you, they are double checked to make sure everything is in good condition and they are repacked in a thicker cardboard for transport. Also, in order to protect its brick and mortar showrooms and to keep products value, some suppliers require us to display an internet minimum advertised price. This is why some products appear more expensive online than in store.
  • Do You Offer The Same Products Online And At The Store?

    No, the products we chose to show on www.lampe.ca come from a curated selection with 3 criteria: DESIGN, NEWNESS and TRENDS from the lighting world. For its part, the store offers a wider selection of all types of lighting throughout more than 200 famous brands. Contact us to see if the product you see online is on display at the store.

  • Why You Should Visit Us In Store?

    Luminaires & cie. was built in order to provide a shopping experience out of the ordinary: airy spaces that will leave your imagination to create your decor, unique models which will give the same effect to your home and experienced advisors on site that will inform you of trends and lighting techniques.

  • Why Shop Online at www.lampe.ca

    With www.lampe.ca, you can be in the comfort of your home and imagine what could revive your decor or replace your old light fixture. Get in touch with our experts who will help you get the right light, you can even keep your slippers on if you want!

MY LUMINAIRES & CIE ACCOUNT

  • Can I Leave Luminaires & cie’s Website Even If I Have Items in My Cart?
    Yes, again, it does not commit you to anything. However, if you have created an account, your items will remain in your cart for future visits.
  • Do I have to purchase items added to my shopping cart?
    No, adding items to your cart does not engage you to anything. You can easily remove them by accessing your cart.
  • Why Should I Create a Luminaires & cie Account?
    It's really simple, by creating an account on www.lampe.ca you speed up the buying process and you get access to useful features. Your address book, your order history and your wishlist are safely saved in your Luminaires & cie account for further uses. The easiest way to create an account is to check the Create an account? box on the checkout page. You will never need to enter your information again for future order, which greatly speeds up the process. If you are having problems modifying your account or if you want to delete it, please contact our customer service at 1-888-468-5256 (Toll Free).
  • Do I Have to Create an Account to Make an Order Online?

    No, you can easily make an online order without creating an account. You just have to checkout "as a guest".

DELIVERY & SHIPPING

  • More information on Delivery & Shipping?
    For more information, please visit the DELIVERY & SHIPPING page.
  • Do You Ship Internationally?
    No, unfortunatly Luminaires & cie only offers shipping to Canada at the moment. Soon...
  • How Much Does Shipping Cost?
    Luminaires & cie offers free shipping on most orders over 100$. If that amount is not reached, a 19.95$ flat rate shipping fee will be applied to your order.

BILLING

  • Do you offer volume discounts?
    If you have a project that requires several items, don't hesitate to contact us. We are specialized in projects specification, new homeowners, renovations, commercial, industrial and more.
  • Do You Charge Sales Tax?
    Of course, we are obliged! Here are the different sales tax depending on the province :
    • Canada - Québec : 5% GST + 9.975% PST
    • Canada - Ontario, Newfoundland/Labrador and New Brunswick : 13% HST
    • Canada - Prince Edward Island : 14% HST
    • Canada - Nova Scotia : 15% HST
    • Canada - Saskatchewan : 5% GST + 5% PST
    • Canada - British Columbia : 5% GST + 7% PST
    • Canada - Manitoba : 5% GST + 8% PST
    • Canada - Alberta and the territories : 5% GST
  • How Can I Pay My Order?
    Luminaires & cie offers the safest online payment solution in the world: Paypal. Through this service, you can use any major credit card supplier:
    • Visa
    • Mastercard
    • American Express

RETURNS & REFUND

  • What If My Order Arrives Damaged?
    We often work with fragile parts, it is possible that your item has unfortunately been damaged in transit. Whether it's a broken or scratched glass, a bumped lampshade or for missing or defective parts, please contact our team of customer service as soon as possible so we can resolve the inconvenience quickly.
  • I Would Like to Return an Item. How do I start the return process?
    The best way to begin the process is to contact us by phone on 1-888-468-5256 or by email. This way, we can gather all the information we need regarding the return right away. If you communicate with us by phone or by email, please make sure you have read our Return Policy to ease the process.
  • What Is Your Return Policy?
    You can return almost any item (in new condition and original packaging) within 30 days of receipt. Items that are not returnable are noted on the product page. Click here to view our complete return policy.

PRIVACY POLICY & SECURITY

  • What is Your Privacy Policy?
    Protecting your identity and personal information that you share with us is at the heart of our priorities. For more information, please visit our Privacy Policy page.