RESPECT FOR YOUR INFORMATION
USE OF PERSONAL INFORMATION
Luminaires & cie. invites you to shop at our store or browse our website without providing personal information whatsoever.
However, we must collect personal information when:
- You buy, order, exchange or return items;
- You register to our website;
- You subscribe to our newsletter;
- You apply for a job;
- You participate in one of our promotions or one of our contests, or participate in a survey;
SHOPPING AT LUMINAIRES ET CIE
In order to serve you better and create an account, we only ask you your name and phone number when you make purchases at our store. We collect this information to administer our loss prevention program and help us to detect and prevent fraud. However, if you do not want to provide this information, it will be imperative to keep your invoice and you have to come in store for any service. If you use a credit card or debit card to pay for purchases, we only collect information related to that card. For a credit card, we need your signature (in store only) if your map is not equipped with a chip. If you do business with our website www.lampe.ca, we can collect your billing address and shipping, your telephone number and email address.
In-store Return And Exchange: if you have provided your name and phone number when making your purchase, we will be able to find your account, we did not need additional information. For repayment of credit card, we ask that you provide us with the same card as when purchasing. For security reasons, Luminaires & cie. does not credit directly to debit cards. If you pay your purchases using a debit card, we will gladly refund your money on a credit card, cash or with a gift card.
Communication : by subscribing to our mailing list to receive our newsletter or other promotional communications by email, we collect only your email address. After you have opted in, you may update your profile with your First Name, Last Name and Postal Code for more personalized messages. We will only contact you if you wish. You can unsubscribe at any time in order not to receive our promotional communications by clicking the “Unsubscribe” button found at the bottom of our emails or by contacting us directly.
Subscribing To The Website: if you want to save your cart for your next visit, you must create an account on our website. To do so, we collect your email address (which will serve as user name), your name and surname. If you wish to make an online purchase, we ask that you add to this information your shipping address, billing address (if different) and telephone number. This information is critical for product delivery and billing. We will propose thereby to subscribe to our newsletters or other promotional communications by email. You can unsubscribe at any time in order not to receive our promotional communications by clicking the “Unsubscribe” button found at the bottom of our emails or by contacting us directly.
Contests, Promotions And Surveys: when you enter a contest, participate in a promotion or answer one of our surveys, we may collect your name, address, phone number and email address. We use this information to administer your participation in the contest or promotion and, in connection with surveys, to understand our customers and improve our product offerings and services, promotions and events. When you enter the contest, promotion or survey, we will propose thereby to subscribe to our newsletters or other promotional communications by email. You can unsubscribe at any time in order not to receive our promotional communications by clicking the “Unsubscribe” button found at the bottom of our emails or by contacting us directly.
Share Our Products: the “Send to a friend” and other similar features on our website allow you to forward emails to others. This feature requires you to provide your name and email address, and the name and email address of the recipient. We do not use names or email addresses provided in these circumstances for other purposes without your consent or that the email recipient.
Customer Service: when you contact our customer service by phone or email with any questions or comments, we will need your name, mailing address or email and (or) phone number to give you a better answer. We also collect various types of information you provide to us so we can better assist you.
COMMUNICATING YOUR PERSONAL INFORMATION
Luminaires & cie. commits not to disclose, rent, sell or assign to third parties or to exchange them, the personal information of our customers, without first obtaining their consent.
Service Partners: some services we offer as payment processing, delivery from a supplier, the hosting of our website, the diffusion of a newsletter or other promotions, contests and analysis of results of our advertising strategy leads us to disclose your personal information. These can be stored and processed in Canada and the United State by third party service providers. These service partners have legal restrictions and are bound by nondisclosure agreements governing the use of information we share with them. They are in no way authorized to use or disclose personal information for purposes other than the services ordered by Luminaires & cie. or as may be otherwise required by applicable law.
Legal: we are obliged to disclose your personal information as part of a search warrant or a valid inquiry or order prescribed by law or in response to an investigative body for breach of contract or contravention of a law, or otherwise under applicable law. Our service partners are also governed by this law.
Business Transfer: in the event of a sale, merger with another company, a shareholder change, restructuring or other change of control of a corporation, the information collected may be transferred prior to the new entity, because such information is considered an asset.
In order to improve our website and your shopping experience online, we collect the IP address and related information such as browser and operating system you use, the time spent on the website, how you use it and the domain you came from to access our site.
COOKIES AND WEB BEACONS
DEACTIVATE YOUR ACCOUNT
If for some reason you want to deactivate your account, please contact us electronically at [email protected]
If you no longer wish to receive emails from Luminaires & cie. please contact us electronically at [email protected] Please note that at the bottom of each newsletter you also have a link to unsubscribe. Allow a maximum period of 10 working days to process.
SECURITY OF YOUR PERSONAL INFORMATION
When creating your online account, we ask that you protect it with a password of your choice. Luminaires & cie. never ask for your password. We suggest you not to share your password with anyone.
Despite all the above, please note that unfortunately, there is no data transmission over the internet that is guaranteed safe. As a result, Luminaires & cie. does not warrant that personal information will not be lost, misused or altered, and assumes no responsibility for personal information you provide, or in respect of the use or misuse of personal information by you or third parties.
Here are some tips that might help you get a better online shopping experience:
- When using a public computer, make sure to close your session: you never know who will use the computer after you and some users may be malicious.
- Create a password that only you will know: use a password of at least eight characters by promoting a mix of letters, numbers and symbols. Do not use simple passwords that people find it easy as your name, the name of your favorite pet, email address, etc.. Remember that anyone who knows your password can access your information.
- Be careful of false calls and emails: Luminaires & cie will never ask for your password neither by phone or email. Beware of scammers! Some criminals claim to be from a company that audits the accounts but are ultimately online fraudsters. This technique is called phishing where the fraudster asks for personal information via email.
CHILDREN UNDER 13 YEARS OLD
Our website contains no explicit content, so we allow navigation for all ages. However, children under 13 are not allowed to make purchases or create a profile that asks for some personal information. This policy aims to protect children under 13 years, because we do not intend to collect personal information from them.
If we become aware that an account has been created by a child under 13 years we will be forced to delete it and all Registration Information provided to create it. We will email to advise you of the situation. We suggest you ask a parent to place your order.
1946, boulevard Le Corbusier