It is possible to pick up your order in store for free. This is the fastest way to receive your order! If you choose this option at checkout, you will be contacted within a few days to get an approximate time frame. You will receive an email when your order is ready for pickup.
We offer free shipping on most orders over $99 before taxes and after discounts. Orders that do not meet the $99 threshold are charged a flat shipping fee of $19.95. In some cases, products that are too large or bulky will be shipped with specialized transport and will be subject to additional charges.
There may also be additional charges if the delivery address is considered to be in a remote location. You will be contacted immediately if this is the case with your order.
For more information, visit our Faq
As mentioned above, we want you to be happy with your purchase. This is why Luminaires & cie accepts returns for the vast majority of its products within 30 days of the date of receipt.
For returns, products must be in their original condition. That is, with the product labels, sanitary protections and packaging as you received them. The products must not have been used or modified and the threads must not have been cut.
Contact our customer service to initiate the return process. We will then send you a Return Merchandise Authorization number (#ARM) which you will need to use to return your order. You are responsible for delivering the merchandise you want to return to our warehouse. Once the merchandise is received and inspected, we will refund your purchase amount within 10 days of receipt, less a deduction for the cost of delivery. You have 10 days after receiving your #ARM to initiate the shipment.