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Delivery time depends on product availability. If the product is in stock at our Laval warehouse, your order will be processed within 1 to 3 business days.
Since we offer thousands of products, your product frequently needs to be ordered from the supplier and you will receive it within 5 to 15 business days. You will receive an email with a tracking number as soon as it is shipped to you.
If you are in a hurry or have a rush project, do not hesitate to contact us by email to find out the approximate delivery time.
At Luminaires & cie, your satisfaction is our priority. If you've decided not to use something you ordered, we accept returns on most products within 30 days of receipt. To receive a refund, the product must be returned in new, uninstalled condition and in its original packaging.
To request a return, contact our customer service team by email or phone to obtain a Return Merchandise Authorization number (#RMA). Your refund will be issued once the item has been returned and inspected.
The cost of return shipping will be deducted from your refund amount. In other words, you are responsible for the return shipping cost of any item you return. Any shipping charges paid on your original order are non-refundable.
Please note that a request to return items totaling more than $1,500 may incur restocking fees. We reserve the right to issue refunds in the form of store credit in certain circumstances.